Wordlock® was one of the top 100 new inventions in the Invent Now America competition hosted by the PTO and QVC.
Troubleshooting/FAQ
Thank you for purchasing a WordLock product!
Below are some common questions we get, along with the answers that are able to help most of our customers.
I have forgotten my password. Is there a Master Password to open my lock?
Unfortunately there is no way to reset the combination on your lock if the current combination is unknown. This is true for all combination locks regardless of brand or manufacturer. If a master password existed, anyone who knew it could open your lock. In the interest of security there is no master combination.
I am pretty sure I haven't changed the password on the lock since I bought it, but I can't open it. What password does my lock open to?
Try of the following passwords and one of them may just open your lock: BOLT, SPELL, PACK, SHED, TREE, GYMS, WORDS. These are the default passwords the locks are set to at the factory.
The lock is no longer working/the password does not work/I am sure I remember the password correctly/the lock is broken.
99% of the time the lock is working perfectly, but consumers have forgotten their combination! The only advice we can provide in these cases is you will need to purchase a new lock. If you believe your lock is defective then please visit our Customer Service Page and fill out the form at the bottom of the page.
I have the 5-dial padlock with the reset mechanism that slides down, but I can't set the lock to a new combination.
Read the instructions manual that came with the lock carefully. Or grab a copy here. Be sure to pull the shackle open before pushing the slide reset button down. The slide reset button will not slide down if the lock is not open. Follow the rest of the instructions in the instructions manual.
I lost the mounting bracket to my bike lock. Can you send me a new one?
Yes! Just send us an email at warranty@wordlock.com with your name and address and in the subject line say "Please send me a new bracket!"
My bike lock is open, but I don't know what the combination is. How can I figure out the combination?
Push the "key" with the notches into the barrel. Starting with the far right dial, rotate through all 10 letters, while pushing the key into the barrel until the "key" moves in 1/4 of the way. Once the key moves in 1/4 of the way, you have figured out the far right letter (it's the letter on the dial that is aligned between the 2 notches). Do not rotate the previous dial away, and write down the letter on a piece of paper.
Continue by rotating the 2nd dial from the right through all 10 letters (just as you did with the previous dial), while pushing the key into the barrel. Once the key moves in again (another quarter of the way), you have figured out your next letter.
Continue for the final 2 dials, writing down the letters as you figure them out.
Note: This only works with RESETTABLE combination locks. This will not work if your lock came with a pre-set, non-resettable combination.
I have a bike lock that was working, but it has now stopped working. It seems like the combination has been changed.
Try the following: turn the dials to the combination that you set last set it to. Then, turn the right-most dial one letter at a time; at each letter, stop and try to open the lock. If this doesn't work, try the same on each of the other dials and see if the lock opens.
I don’t remember how to set the combination. Where can I find a copy of the instruction manual?
Please visit our Customer Service Page. Here you can download a file with the instructions, default password and a list of sample word combinations.
Where can I find a list of possible combinations?
Please visit our Customer Service Page. Here you can download a file with the instructions, default password and a list of sample word combinations.
I used your lock to lock up my bike, but it was stolen. Will you replace my bike as part of your warranty?
Sorry that your bike was stolen! We understand what a bad experience that must have been for you! However, our warranty only covers our lock and mounting bracket. We will replace any WordLock (or mounting bracket) that malfunctions or is damaged in the course of normal use. We cannot replace and are not responsible for the stolen product. Our locks are built to strict standards (ASTM Test Standard F-833-10) and resist attacks. However, any lock on the market, regardless of brand or manufacturer, can be removed if the thief uses strong enough bolt cutters, grinders, drills etc. Our locks effectively prevent all but the most determined thief.
Please read through all the Questions and Answers above! If you have any further questions, please send us an email at support@wordlock.com or call us at 650-948-WORD (9673).
